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This city hotel comprises a total of 262 fully equipped guest rooms spread across 11 storeys. All guest rooms have been recently renovated and executive rooms and suites are also available. The establishment is fully air-conditioned and welcomes its guests into a lobby with 24-hour reception and check-out services, a hotel safe and currency exchange facilities. Meanwhile, on-site facilities include lift access, a café, a bar and a restaurant. Business guests are sure to appreciate the conference facilities, which consist of 4 multifunctional public rooms, ranging from private facilities for small meetings to the large Puerta Europa salon with the latest in modern technology. WLAN Internet access is provided and room and laundry services are also available for a fee. Guests arriving by car can leave their vehicles in the nearby public car park.

These tranquil and comfortable rooms are located in an annexe building which is connected to the hotel. Rooms are available with double beds or with twin beds on request. The contemporary rooms are decorated in warm colours and offer a relaxing environment for guests' stay. Standard facilities include an LCD TV with satellite/cable channels, a cotton quilt and cotton pillows. The bathroom is designed in marble and equipped with a vanity mirror and exclusive toiletries by Javier Mariscal, as well as a bathtub and shower. Additional amenities include Internet access (only in some of the rooms), a safe, a minibar and individually regulated air conditioning and heating.

A breakfast buffet is served each morning in the breakfast room. À la carte lunches are available from the hotel restaurant.

Guests may take advantage of the hotel hot tub, sauna, steam room and gym (fees may apply to all).