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This historic hotel became the official residence of the Lt. Governor in 1796, before opening to serve its discerning guests in 1858. It retains much of its illustrious character and old world charm, but with all the contemporary comforts and features expected of a luxurious modern hotel. The city establishment comprises a total of 60 rooms and suites and is fully air-conditioned. Guests are welcomed into a lobby with 24-hour reception and check-out service and a hotel safe. On-site facilities include lift access, a bar, 2 restaurants, a business centre with conference facilities and WLAN Internet access. Room and laundry services are provided and guests arriving by car can leave their vehicles in the nearby car park.

The deluxe guest rooms and suites all come with the finest 200-thread-count Egyptian bed linen. Each of the rooms offers the most modern facilities and amenities, including satellite TV, complimentary high-speed WiFi Internet access and a bathroom with a shower/bathtub, a hairdryer and luxury bathrobes and slippers. The beds are double/king-size and other amenities include a direct dial telephone, tea and coffee making facilities, an ironing set and individually regulated air conditioning and heating. Business Ready Rooms are also available.

Guests can enjoy delicious, meticulously prepared dishes in The Brasserie and Governor's Restaurant, including an excellent selection of locally caught fresh seafood and a world-class wine selection.

There are an abundance of leisure facilities to pamper and rejuvenate guests. They include an outdoor heated swimming pool with a poolside snack bar, a sun terrace with sun loungers and parasols, a gym, hot tubs, a sauna, a steam room and a spa offering a full range of beauty treatments (fees may apply). The nearby beaches are sandy and pebbled and guests wishing to play a round of golf can visit the course at St. Pierre Park, which is some 2 km away.

Disabled guests may park on the designated disabled parking bay at the front of the hotel and enter via the disabled lift to the main hotel lobby for check-in at either the main desk or, for wheelchair users, the guest services desk. The hotel is equipped with a further disabled lift to the Sir John Coward Room, Regency Room, cloakrooms, concierge, Governor's fine dining restaurant and main lift. Guests arriving by car may park outside the hotel and have their luggage uplifted by the concierge before being directed to the car park located at the rear of the hotel in Hospital Lane. Access from the car park to the main guest bedrooms is available via steps.

If coming from the Guernsey Airport, guests should turn left out of the airport and continue to the second set of traffic lights (approximately 2 miles) where they have to turn left. Continue straight ahead at the next traffic lights and straight across the small roundabout before turning right at the following set of lights. Follow the road around to the left and across the filter into Queen's Road. At the end of the road they will find another filter where they can turn right. Continue down the road past St James Concert Hall on the right and then take the next right turn into St Ann's Place where the hotel is.