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The hotel, in addition to high-standard accommodation services, offers conference and meeting facilities. The ballroom is perfect for weddings, product launches, fashion shows and other events, as it can cater for up to 400 people. The Pavilion located next to the Seafood House is a residential-style event facility designed for exclusive events. Guests are welcomed in the lobby and can take advantage of the laundry service provided. Fine cuisine is served at the hotel restaurant.

The guest rooms feature a double daybed with large picture windows for in-room pampering and relaxation, plus a flat-screen television with cable and satellite channels and a DVD player. They are en suite with a shower and telephone, as well as a minibar. Guests can stay connected thanks to their room's Internet access. Tea and coffee making facilities also feature as standard.

The Dining Room is a residential-style all-day dining venue, serving both authentic Western cuisine and Chinese comfort food in an elegant and serene home-style setting with a magnificent view of the outdoor pool pavilion overlooking the Dong Qian Lake. Breakfast is served in the morning and there are set menu options available for lunch and dinner.

The hotel has a 26 metre-long outdoor infinity pool with panoramic lake views and sunbathing deck area. The Fitness Pavilion houses a 22-metre heated indoor pool, fully-equipped gym, reflexology facilities, steam rooms, saunas and whirlpool baths.